陸生與臺生互動情境中的資訊迴避行為研究

Abstract

資訊行為研究向來假設人們在日常不論工作或非工作的情境中，會產生資訊需求，也會尋求和使用資訊以滿足需求。然而，迴避、忽視和否定資訊，是人們行為中常見的現象，但相關的研究並不多，而且多著眼於心理面向，尚未有研究由社會觀點分析。因此，本研究聚焦在陸生與臺生互動情境中的資訊迴避行為，並由社會觀點探討，包括世界觀、社會規範、社會支持等概念。本研究採用深度訪談法，徵集15位在臺學習的陸生為研究對象，進行資料蒐集。資料分析採用紮根理論法，分析陸生與臺生互動情境中的資訊迴避現象、資訊迴避原因、影響資訊迴避因素、資訊迴避結果等段落。本研究的貢獻主要是以社會面向探討人們的資訊迴避行為，剖析人際互動中的資訊迴避現象。研究結論建議圖書館提供多元文化館藏，或以真人圖書館服務方式，創造對話交流的空間，開啟讀者另類思維，社會規範將可能鬆綁，世界觀可能改變，價值觀重塑後可能消除資訊迴避現象。

Although acquiring information can provide numerous benefits, people often opt to remain ignorant. Which means that people do not always seek information, and sometimes appear to take great pains to avoid it. However, the studies on people’s information avoidance behaviors are seldom. This study tries to understand why people avoid some piece of information, and examine what and why of information avoidance. And then, this study will discuss the relationship between information need and information avoidance. In‐depth interview are applied to collect empirical data in this study. 15 Chinese students in Taiwan were invited to join this study. This study arrived at the following findings. Firstly, participants usually avoid discussing political issues with Taiwanese students. The social norms from parents and government regularize their information avoidance behaviors. Secondly, the participants experienced the social support from Taiwanese students without the influence of different political positions. Finally, the interactions between participants and Taiwanese students change the world views of participants.