從讀者資訊需求與資訊尋求行為探究彰化基督教醫院圖書館利用教育之規劃與實施

Abstract

隨著時代變遷，圖書館利用教育必須轉變為以讀者為中心之規劃模式，本研究探究醫護人員所需要的圖書館利用教育模式，藉由分析醫護人員資訊需求與資訊尋求行為的課程需求，進而規劃並實施醫院圖書館利用教育課程，期望瞭解研究所發展之課程需求分析工具，是否適合做為規劃實施圖書館利用教育的有效方式，並瞭解課程成效與被接受的情況，以得知由此符合讀者所需的圖書館利用教育模式是否可用。本研究以彰化基督教醫院為探討個案，首先透過文獻探討蒐集資料，藉以設計結合醫護人員資訊需求、資訊尋求行為之課程需求問卷；再以此問卷實施結果作為基礎，設計規劃圖書館利用教育課程；實施課程後，利用課程滿意度調查問卷及課程參與者自我評量表等二項評估工具，進行課程實施成效評鑑。研究發現與結論如下： 彰基醫護人員的資訊需求與資訊尋求行為方面－ 研究發現：(1)吸收新知與解決臨床問題、病患照護為醫師及護理人員最主要之資訊需求原因；(2)醫師資訊需求內容主要為臨床診斷治療及醫學發展之資訊，護理人員則主要為臨床照護資訊及醫護知識；(3)利用電子資源已是醫師與護理人員尋找資訊的優先選擇，期刊仍是二者最常利用的資源類型；(4)缺乏時間、全文資料不易取得及不熟悉資料庫之內容特色與查詢方式是醫師與護理人員共同的資訊尋求障礙。 圖書館利用教育之設計規劃方面－ 研究發現：(1)根據課程需求問卷結果，可歸納訂出課程三大教學目標－協助成為更有效率的自我學習者、促進圖書館資源與服務的有效利用、增進資訊搜尋技巧；(2)四大課程設計原則－針對需求、具實用性、能實地操作、有互動性及參與性；(3)運用BOPPPS模式讓課程規劃與實施更有系統與效率。 圖書館利用教育之實施成效方面－ 研究發現：(1)課程滿意度調查問卷結果顯示各課程獲得課程參與者普遍之認同；(2)課程參與者自我評量表之分析結果則顯示各課程有助於其在相關概念或實際應用之瞭解，學習成效並有達到統計上的顯著性差異。 本研究結果顯現利用教育課程規劃有達到顯著效果，課程規劃乃依循需求分析結果。因此，可獲知以讀者為中心之圖書館利用教育課程規劃模式值得採用與推廣。User-centered library instruction has been a concern for information literacy education in librarian. The study explored library instruction model that medical professionals require, to plan and implement library instruction of hospitals and to understand its efficacy and status of acceptance by combining the course requirement of medical professionals’information needs and information behavior; understanding whether the developed course needs analysis tool can be regarded as effective way for the implementation and planning of library instruction. The study has regarded Changhua Christian Hospital as a case study, to firstly proceed literature review and data collection to design a questionnaire for the course requirements with the medical professionals’information needs and information behavior, with the outcomes derived from the questionnaire as a basis to design and plan for library instruction course; using course satisfaction survey and various self-evaluation questionnaires as two measurement tools to conduct assessment on the efficacy of course implementation after the courses are executed, the findings and summaries derived from the study are listed as below : The aspects of information needs and information behavior of medical professionals in the Changhua Christian Hospital－ Study found that: New information acquiring, clinical issue solving and patient care are the main reasons of information needs, and information contents mainly about clinical diagnosis, treatment and medical development for physicians, while nurses are mainly about clinical care information and medical nursing know-how. Electronic resources has been the first priority for physicians and nurses in look for information, and periodical is still the most commonly used types of resources by them. Lack of time, inaccessibility of full texts and unfamiliarity of the contents and access features of databases are common obstacles to physicians and nurses while looking for information. The aspects of design and planning of library instruction－ Study found that: 3 major teaching objectives were summarized upon the outcome of course needs questionnaire – help become efficient self-learner, facilitate the effective use of library resources and services, advance information searching skill; and 4 major course design principles – targeting needs, practical, field operation, interaction and participation; with BOPPPS model introduced to make the course planning and execution in a more systematic and efficient way. The aspects of implementation effect of library instruction－ Study found that: Course satisfaction survey indicated that courses gained universal recognition of participated trainees; the analytical outcomes of trainees’ self-evaluation questionnaires showed that there is significant difference on various courses that help trainees understand related concepts and real applications. The study results showed the design and planning of library instruction depended on the analysis of needs is efficient. Based on the present results we make the following conclusion that this design and planning model of library instruction in user-centered is worth introducing.