The Relationship between Organizational Career Management and Career Plateau: The Moderating Role of Career Stage among Insurance Sales in Taiwan

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2022

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Insurance sector is a crucial industry in Taiwan, the companies have progressively expanded its business and employees. However, the insurance companies have faced the difficulties as losing of an experienced existing salesperson. The retention rate is far from ideal, having only reached a low percentage of 48% in 2019 (Taiwan Insurance Institute [TII], 2019). The low retention rate is mainly due to the employees encounter the plateau on their career development such as no promotion opportunities and routine job content. Therefore, in attempt to address the problems among the insurance sales in the insurance sector, the present study proposes organizational career management as a possible intervention to alleviate the employees’ career plateau. In addition, this study also investigates the career stage as a moderator and suggests that organization can have different interventions with different career stages employees. This study was conducted among 403 sales, brokers, and agents in Taiwan insurance industry. IBM SPSS 23.0 was used to conduct descriptive statistics, Spearman correlation analysis, independent-samples T-test analysis, one-way ANOVA analysis and hierarchical regression analysis to analyze participants and test hypotheses. The results show that organizational career management is vital to alleviate both hierarchical plateau and job content plateau, and the career stage plays the role of moderating effect between the relationship of organizational career management and job content plateau. The implications derived from the findings are also discussed.

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none, career plateau, career stage, organizational career management

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