馬祖地區教師與家長對資源班教師支援服務需求與滿意度探討

Abstract

本研究旨在探討馬祖地區教師與家長對資源班教師支援服務需求與滿意度。以自編「馬祖地區教師與家長對資源班教師支援服務需求與滿意度探討問卷」為研究工具，輔以訪談法。以馬祖地區接受資源班支援服務學生之普通班教師及家長為研究對象。回收教師有效問卷40份、家長有效問卷26份。所得資料以次數分配、平均數、百分比等統計方法進行分析。訪談法以半結構方式對兩名教師及兩名家長進行訪問，並依受訪者之意見進行歸納整理。 歸納本研究的結果如下： 一、教師與家長對資源班教師支援服務的需求趨於中度需求的程度。 二、教師與家長對資源班教師支援服務的滿意度趨於中度滿意的程度。 三、不同背景變項的教師與家長對資源班教師支援服務的需求程度沒有明顯差異。 四、不同「教師職務」、「特教背景」的教師及不同「子女就讀年段」、「子女接受服務時間」、「參加IEP會議次數」的家長對資源班教師支援服務的滿意度上會造成影響。科任及沒有修過特教學分的老師和子女接受服務1~2年、子女就讀國小中年級及從未參加IEP的家長對資源班教師支援服務的滿意度較低。 五、教師與家長對資源班支援服務的需求皆高於滿意度，但差異極微。 根據研究結果提出建議，作為教育行政機關、資源班教師、普通班教師、家長及未來研究之參考。This thesis aims to study the teachers’ and parents’ demand and satisfaction for the support service of resource room in Matsu. We devise a questionnaire to interview the parents and teachers of resource room receiving support service. We received 40 valid questionnaires from the teachers and 26 from the parents. We analyze the frequency distribution, the mean, and the percentiles of the collected data, and organize the semi-structural interview data of the two teachers and two parents. The result of this study is as follows: 1. The teachers and the parents have mediocre degree of demand for the support service for the resource room. 2. The teachers and the parents have mediocre degree of satisfaction of the support service for the resource room. 3. There is no significant distinction of the degree of demand for the support service for the resource room between teachers and parents with different background. 4. The following distinctions have influences on the teachers’ and the parents’ satisfaction of the support service. For the former, teacher’s responsibilities and background in special education cause a difference. For the latter, the grades in which their children study, the time during which their children receive support service, and the times of IEP attendance make a difference. 5. The teachers’ and the parents’ degree of satisfaction are both above average with an insignificant distinction. Based on the result of our research, we propose some suggestions which could be a good reference for the education administration, the teachers of both regular classes and resource room, the parents, and future studies.