探討動態能力對數位創新之影響—以數位轉型焦慮為中介

Abstract

本研究將動態能力作為前置變項，數位創新作為結果變項，並以數位轉型焦慮作為中介變項。以組織層級的角度，試圖探討動態能力、數位轉型焦慮與數位創新的關聯性。本研究針對臺灣金融相關產業中「正在執行數位轉型」或「未來將導入數位轉型」之企業做為研究對象，以電子問卷進行發放，回收之有效樣本共70份，樣本之產業類別以金融與保險業居多，並使用IBM SPSS Statistics 23與Smart PLS 3統計軟體進行資料分析。本研究之結果顯示：動態能力對數位創新具有顯著正向影響，但其他假設均不成立。此外，大企業之動態能力及數位創新程度皆高於中小企業；已有導入數位轉型之企業之動態能力與數位創新程度高於尚未導入數位轉型之企業；已有導入數位轉型之企業之數位轉型焦慮程度低於尚未導入數位轉型之企業。由此可知，焦慮並不會影響組織的動態能力和數位創新，因此管理者在數位轉型時代下更應注重組織的動態能力，當公司擁有學習和整合新技術的動態能力時，數位創新績效就能被提升。This study tried to explore the positive effect of dynamic capabilities on digital innovation, via the mediating role of digital transformation anxiety.This research adopted questionnaire survey method to focus on companies within financial and insurance industries in Taiwan that"have continued to use digital transformation" or "will use digital transformation in the future." In total, 70 valid questionnaires were collected from financial and insurance companies. This study utilized IBM SPSS Statistics 23 and Smart PLS 3 to verify hypotheses. Results showed that dynamic capability has a significant positive effect on digital innovation, while other hypotheses are not supported. In addition, dynamic capability and digital innovation of large enterprises are higher than those small and medium-sized enterprises; enterprises that have used digital transformation have higher dynamic capability and digital innovation than those that have not used digital transformation; enterprises that have used digital transformation have lower digital transformation anxiety than those that have not used digital transformation. Therefore, anxiety will not affect the organization's dynamic capability and digital innovation, so managers should pay more attention to the organization's dynamic capability in the era of digital transformation. When companies have dynamic capabilities to learn and integrate new technologies, the performance of digital innovation can be increased.