A Study on Job Context for Dispatched Workers in Taiwan

Abstract

ABSTRACT Non-standard work arrangements, such as part-time work, contract work and dispatched workhad been recognized as one of the strategies to increase firms’ flexibility and competitive advantage. Recently, the needs of dispatched workers were booming in Taiwan. Besides, the government had categorized dispatching services into one of the twelve industries targeted for current stage of service sector development. Nonetheless, there were few studies on the issues of dispatched work, say nothing of the performance of dispatched workers. This research wanted to study the needs of improving working effectiveness of dispatched workers and possibility for enterprise to increase the further use of dispatched workers in the future. To understand the content of dispatching services, researcher reviewed the related literature of the background of dispatched work, and then developed the purposes of this research based on the collected information. This research conducted the qualitative method with in-depth interview to find out the condition of using dispatched workers in client companies and other related issues. A questionnaire was developed and used for in-deep interviewing and collecting research data. There were six interviewees from three kinds of industries, which included financial insurance, information and private security industries, and one non-profit organization. The conclusions of this study were as follows: 1. The financial and insurance industry was the one which adopted the most use of dispatched workers. 2. Most client companies used dispatched workers to do administrative jobs. 3. The information industry was the one with possibility to use dispatched workers on more professional jobs. 4. Most client companies did evaluations on the working effectiveness of dispatched workers; however, they didn’t think it’s necessary. 5. Most directors in client companies believed that the trend of dispatching services would be positive. 6. The financial and insurance industry was less likely to consider the further use of dispatched workers. 7. There were opportunities for dispatched workers to become permanent employees in most of the client companies. 8. Most directors in client companies were not sure of the definition of dispatched workers. 9. Most companies interviewed dispatched workers by themselves.ABSTRACT Non-standard work arrangements, such as part-time work, contract work and dispatched work had been recognized as one of the strategies to increase firms’ flexibility and competitive advantage. Recently, the needs of dispatched workers were booming in Taiwan. Besides, the government had categorized dispatching services into one of the twelve industries targeted for current stage of service sector development. Nonetheless, there were few studies on the issues of dispatched work, say nothing of the performance of dispatched workers. This research wanted to study the needs of improving working effectiveness of dispatched workers and possibility for enterprise to increase the further use of dispatched workers in the future. To understand the content of dispatching services, researcher reviewed the related literature of the background of dispatched work, and then developed the purposes of this research based on the collected information. This research conducted the qualitative method with in-depth interview to find out the condition of using dispatched workers in client companies and other related issues. A questionnaire was developed and used for in-deep interviewing and collecting research data. There were six interviewees from three kinds of industries, which included financial insurance, information and private security industries, and one non-profit organization. The conclusions of this study were as follows: 1. The financial and insurance industry was the one which adopted the most use of dispatched workers. 2. Most client companies used dispatched workers to do administrative jobs. 3. The information industry was the one with possibility to use dispatched workers on more professional jobs. 4. Most client companies did evaluations on the working effectiveness of dispatched workers; however, they didn’t think it’s necessary. 5. Most directors in client companies believed that the trend of dispatching services would be positive. 6. The financial and insurance industry was less likely to consider the further use of dispatched workers. 7. There were opportunities for dispatched workers to become permanent employees in most of the client companies. 8. Most directors in client companies were not sure of the definition of dispatched workers. 9. Most companies interviewed dispatched workers by themselves.