學位論文
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Item The Relationship among Emotional Intelligence, Job Satisfaction, and Organizational Commitment in the Banking Sector in The Gambia(2012) Isatou A.F. Jallow; Isatou A.F. JallowDespite the large number of studies that examined the antecedents of organizational commitment, fairly little is known about its relationship with emotional intelligence and job satisfaction in developing countries. Hence, the aim of this study was to examine the relationship between emotional intelligence and job satisfaction on organizational commitment of employees among six banks in The Gambia. A Quantitative research design was used and thus, a convenience sampling of 200 employees were drawn from the six banks selected for this study. Three scales: Emotional Intelligence from Wong and Law (2002); Spector’s (1985) Job Satisfaction and the Organizational Commitment from Meyer, Allen and Smith (1997) were employed to collect data from the participants. The data analyses involve the use of One-Way ANOVA, Pearson Product Moment Correlation and Simple Linear Regression. The findings from the One-Way ANOVA analysis indicates that among the five demographic variables chosen for this study, only level of education had a significant difference on organizational commitment. Furthermore, the findings from the correlation and regression analysis show that emotional intelligence and job satisfaction is positive and has a significant effect on organizational commitment. Similarly, emotional intelligence was also positively and significantly related to job satisfaction. Based on the outcome of the study, it is recommended that managers and human resource practitioners to consider incorporating emotional intelligence assessment into the educator hiring process as well as determine the job satisfaction levels of employees as a basis for forming training budgets and retention strategies. It is hoped that these programmes will enhance and retain valuable employees especially in The Gambia banking industry.Item On the Interrelationship between Individualistic Orientation, Organizational Commitment, and Turnover Intention in the Workplace(2013) 王良海; Kyle WangThe high turnover rate of the younger generations in Taiwan has for some time been a conundrum that besets local Taiwanese enterprises, as had been discussed in many articles. Most of these articles, however, had attempted to address this issue from the perspective of the assorted personality traits of these younger generations in Taiwan, which in actuality may be a case being unable to see the forest for the trees. By zooming in on the cognitive contradistinction between the generations imposed upon by the times, this research aimed to examine the issue from a macroscopic viewpoint, which hopefully can contribute to a better understanding of the nature of this blight of a phenomenon that is rampant among the younger generations in Taiwan. The R&D sector, wherein solidarity and selfless cooperation are called for so as to achieve breakthroughs and innovation and where human nature is put to the acid test on account of the onerous workload and massive stress, serves as an ideal place to inspect the collision of collectivism versus individualism and the impact thereof. Through in-depth interviews with targeted experienced HR personnel and the revelations of related success and failure stories, this research shed some new lights on the nature of this value mutation/confrontation pattern liable to stage in the workplace of certain graduated developing economies.Item 訓練職能與組織承諾的關係:以人資部門角色為干擾變數(2010) 吳智翔; Chih-Hsiang Wu此研究探討訓練職能與組織承諾的關係,並且以人資部門角色為干擾變數 研究方法主要是以階層迴歸的方式,樣本對象以中小型企業為主 研究結果顯示:訓練職能和組織承諾有正向相關 人資部門角色也與訓練職能以及組織承諾正向相關 並且人資部門角色也扮演一個干擾調解的角色介於訓練職能與組織承諾之間Item 家庭友善政策與尊嚴勞動措施對員工性別平等知覺與組織承諾的影響(2010) 吳卓容; Joanna Chu-Jung Wu對組織而言，了解真正影響提升員工工作生活的因素是重要的。隨著雙薪家庭的增加，家庭友善政策因而萌生且被熱烈討論。此外，近年來歐盟將尊嚴勞動視為最重要的課題。而這兩者皆立基於性別平等的概念之上。因此，此研究欲提出一概念模型，藉家庭友善政策與尊嚴勞動措施的實施以預測員工的組織承諾，並了解員工的對性別平等的知覺在此一模型內的中介作用。 先以一試驗性研究探討家庭友善政策、尊嚴勞動措施、性別平等知覺與組織承諾各量表的適切性。再以修改後的問卷向研究主體-台灣民營企業員工，收集研究資料。描述性與推論性統計資料藉由SPSS軟體分析之，以t考驗與ANOVA分析各群組比較結果。此外，結構方程模型(SEM)亦被運用於瞭解此一假設模型是否成立與其中各構面之可能性關係。 結論證實此一以家庭友善政策及尊嚴勞動措施的實施，併以性別平等知覺為中介因素，欲預測員工之組織承諾之模型的可行性。然而，研究結果亦顯示相關友善政策在台灣的工作職場中仍待加強。Item An Investigation of Factors Affecting Bank Employees’ Retention in The Gambia(2014) 孫莉娜; Mariam Jaye SoweThis research was conducted in The Gambia whose population is about 1.8 million with a total of 13 banks and over 70 branches in all in the country. With the market greatly liberalized which has eventually resulted in an increased competition in the domestic financial system, banks end up competing for the same customers who are increasingly aware of their many choices. In addition, as job mobility increases, a high rate of turnover and job hopping has been created with bank employees moving from one job to another and this has created a growing interest on what needs to be done to retain employees. Thus, this research investigated job satisfaction, organizational commitment and compensation satisfaction as factors that can affect employee retention for the attainment of greater organizational performance of bank employees in The Gambia. The samples included employees in the top five banks in The Gambia and purposeful sampling was used to select the cases for inclusion in this research. 155 people responded to the questionnaire by submitting hard copies as well as online submissions. The study adopted validated measurement instruments from researchers who have conducted studies in these constructs. Data for this research was analyzed using quantitative research method. Descriptive statistics, correlation analysis and multiple regressions were used to analyze the data. Based on results of this study, job satisfaction and organizational commitment are found to be significant predictors of retention while compensation satisfaction had an inverse relationship with retention. Based on the findings and the research process, some recommendations are provided.Item 台灣社福機構之志工留任因素探討(2014) 陳遠晴; Yuan-Ching, Chen本研究之目的為探討影響志工留任因素，並採用組織架構中的個人、群體、組織之三構面分層探究各項因素。此研究中的參與者可分為兩種：一則為曾經或是現在服務於社福機構中達三年或三年以上的志工，二為曾經過是現在服務於社福機構終達三年或三年以上的志工管理、經理者。為求研究結果的多樣性與結果應用的普遍性，所有參與者分別來自不同的社福機構，並以結構式訪談得出較深入的訪談結果。此研究的結果貢獻於實務界中的志工管理相關議題。