學位論文

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The Effect of Leadership Behavior, Knowledge Management Practice, Corporate Culture on Organizational Performance for Banking Institution in Taiwan
(2012) 蔡宜靜; Yi-Ching Tsai
Under this rapidly changing environment, it is hard to keep the same strategy. However, leaders should know the goal of company development, customers’ future needs, and issue constant change in corporate strategy. After the 1990’s, knowledge management became an important issue, as it can gradually influence organizational performance. Additionally, the execution of knowledge management, leadership behavior and corporate culture will influence business performance. Thus, this study aims to show knowledge management execution, leadership behavior and corporate culture influences the business performance in the context of financial institutions in Taiwan. There are seven banks join this important survey which including Bank of Taiwan, Land bank, Cathay bank, Tai-shin bank, SK bank, Far Eastern bank and En-Tie bank. The research samples are to be collected and the data will be analyzed by Descriptive statistics, Ordinal least squares (OLS) and Partial Least Squares (PLS).The empirical results show that leadership, practice and culture all have positive and significant effect on Taiwan commercial banks’ organizational performance. The results of the Descriptive statistics helped to point out what aspects of the knowledge management system influence were most important for organization to execute knowledge management. According to original theory, leadership, practice and culture these three dimensions are overlapping. Therefore, assumption one is three dimensions run multiple regressions separately. They are four factors in each dimension. And, they are two to three factors in dimension are significant. Assumption two is that three dimension, there are seven factors run multiple regressions, and find out only three factors are significant. The empirical results show the banking system need to improve trust and authentic leadership and enforce other dimension to help organization to improve organizational performance. In order to solve the problem of multicollinearity in OLS multiple regressions, a system equation model was established by using PLS method. The empirical results of PLS method for different assumptions and hypothesis shows that leadership behavior, knowledge management practice and corporate culture have positive and significant effect on organizational performance for banking institution in Taiwan.
An Evaluation of NTNU’s Knowledge Management System on Undergraduates Satisfaction and Academic Performance
(2010) 莫爾東; Melton Morrison
　　Preservation of knowledge is probably one of the most important functions of an organization. Additionally, not only should organizations be preserving knowledge but they should also find a way to generate and capture knowledge—this is known as knowledge management (KM). Companies should not only engage in knowledge management but they should also evaluate their knowledge management systems (KMS) to asses if it is meeting the pre-established set of goals. Moreover, in organizations the KMS is seldom evaluated and it is even rarer when a university evaluates its KMS. Thus, this research aims to evaluate the Knowledge Management System (Moodle) at National Taiwan Normal University. 　　This research used students’ satisfaction and academic performance as indicators of the effectiveness of the knowledge service and successful and sustainable knowledge service. Therefore, this research introduces KMSAP as a theoretical framework through the integration of KMS, satisfaction and academic performance, in order to evaluate the effectiveness of the system on students. Questionnaires were issued personally to undergraduate students ranging from different departments. 　　Multiple regression results indicate that the Moodle system has a significant and positive effect on males and females performances combined. It also indicated that students are generally satisfied with the knowledge management service but some adjustments needs to be made to better adapt to the students needs. 　　Paired samples t-test found that females uses the Moodle system more often than males do and that, in return, females have better academic performance than the male students. Results from paired samples t-test also pointed out which learning style is most common among the students. With the knowledge of this the researcher made recommendations to the KM staff as to how they can adjust the system to suit the students learning styles. 　　The results of the descriptive statistics helped to point out what aspects of the knowledge system were students most satisfied with and some areas in which improvements needs to be made. It also gives a raw view of what students are thinking about the Moodle system.

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