「耗竭」重生─社工復元之路

Abstract

本篇論文透過受訪者的自身經驗探究社會工作者在服務的過程經歷了那些耗竭事件，又是如何展開復元之路。本論文採用質性研究的深度訪談法，共訪問22位不同領域、年齡層與婚姻狀況的社工。受訪者性別以女性為大宗，耗竭年齡約為24歲至45歲，業務內容以保護性業位居多，其次為綜合型業務工作。結果發現受訪者有部分自覺已處於復元狀態，部分正邁向復元，部分則是尚未處理耗竭事件。當社工發現自己身處耗竭狀態時，會透過運動、諮商、書寫、信仰等方式使自身邁向復元；而社工的另一半、家人、督導與同儕的陪伴、支持與相互扶持，使社工能夠對耗竭事件有新的視野與框架，使社工能邁向復元。

Through respondents’ own experiences, this paper investigates the depleting events that social workers encounter during the course of their profession and how they begin the journey to recovery. Twenty-two social workers from various fields, age groups, and marital statuses were interviewed using qualitative research. Most respondents were female, between the ages of 24 and 45 years, and worked in the protective field, followed by general business work.The study revealed that some respondents felt that they were recovering, while some were on their way to recovering, and yet, others had not faced the depletion. When social workers found themselves in a state of depletion, they would work toward recovery through exercise, consultation, writing, religion, etc. Companionship and support and mutual support from significant others, family members, supervisors, and peers allow social workers to develop a fresh perspective and framework toward events that cause depletion, allowing them to move toward recovery.