臺北縣市公立國民中學訓導主任工作壓力與職業倦怠關係之研究

Abstract

本研究旨在了解臺北縣市公立國民中學訓導主任工作壓力與職業倦怠的現況，並比較不同背景變項的國民中學訓導主任，其工作壓力與職業倦怠的差異情形，同時探討二者之間的關係。 本研究以臺北縣市之公立國民中學所有現任與曾任訓導主任為對象，採用問卷調查法，由研究者自編「國民中學訓導主任工作感受調查問卷」進行全面施測，共收回有效問卷230份。回收資料以 SPSS 統計軟體執行分析，並採用算術平均數、標準差、t 考驗、單因子變異數分析、皮爾遜積差相關等統計方法，以驗證假設。 本研究綜合研究結果，獲致以下的結論： 一、國民中學訓導主任的工作壓力感受屬於中等程度。其中，以「工作負荷的壓力」最高，而「人際關係的壓力」最低。 二、國民中學訓導主任的職業倦怠感受屬於中等程度以下。其中，以「情緒耗竭」最高，而「低成就感」最低。 三、女性、年輕、學歷較低等個人背景的國民中學訓導主任，有較高的工作壓力感受。 四、不同背景變項的國民中學訓導主任，對職業倦怠感受無顯著差異。 五、不同工作壓力層面的國民中學訓導主任，對其職業倦怠有顯著差異。 六、整體工作壓力與整體職業倦怠無顯著相關，但對於職業倦怠的「情緒耗竭」及「去人性化」層面之間，有顯著正相關。對於整體職業倦怠而言，與工作壓力之「工作負荷」、「學生管教」、「上級壓力」三層面之間，有顯著正相關；對於「專業知能」與「人際關係」則呈現負相關。 最後，根據研究發現與結論，本研究分別對教育主管機關、學校行政首長、國中訓導主任以及未來從事相關研究者，提出具體建議，以供參考。The main purpose of this study was to understand the status quo of job stress and burnout of the directors in junior high school student affairs in Taipei region, to compare the difference of junior high school directors’ job stress and burnout with different background variables and to investigate the relationship between job stress and burnout of junior high school directors. This study took questionnaire survey as study tool. A self-developed questionnaire, “ Survey of Junior High School Directors’ Perception of Job Stress and Burnout” was distributed to all the public junior high school directors in Taipei region and 230 relevant copies were collected. The data of this survey was processed by SPSS statistics software. The statistical methods of mean, standard deviation, t test, one-way ANOVA, Pearson’s product moment correlation and stepwise multiple regressions were used to verify hypotheses. Based on the data analyses, the findings of the study were summarized as follows: 1. The job stress of junior high school directors was medium degree. Among the causes of job stress, “job loading” came out at the top and “stress of interpersonal relationship” at the bottom. 2. The burnout of junior high school directors was relatively low. Among the causes of burnout, “reduced personal accomplishment” came out at the top and “depersonalization” at the bottom. 3. Junior high school directors who were male, young, and lower educational background had higher job stress. 4. There were not significant difference on burnout among the different background . 5. There were significant differences in burnout of junior high school directors who had different degrees of job stress. 6. The whole job stress and burnout were presented none-significant correlation, but there was significant correlation in respect of “emotional exhaustion” and reduced personal accomplishment. The whole burnout and the stratified in respect of “job loading”,”discipline for students” were presented significant correlation. From the above findings and conclusions, some suggestions were made for reference of educational administrative institutions, school administration, directors of junior high school students affairs, and further future study.