行動載具使用對組織成員知識分享行為影響之研究

Abstract

隨著網際網路及行動載具科技快速進步，除了帶動了虛擬社群的發展，知識分享的機會與管道也更為多元、便利，然而知識管理的觀念逐漸受到重視，各產業機構為能有效整合內部功能，大多以資訊科技來輔助知識傳遞與分享。本研究為了探討各產業機構之組織成員使用行動載具之應用程度對於知識分享之影響，以臺灣各產業組織成員為研究對象，根據科技接受模式與知識分享行為作為理論基礎，建構適合產業機構評估導入行動載具應用之「行動化知識分享行為量表」。本研究採用問卷調查，經八週回收有效樣本為779份。再以回收樣本資料，透過描述統計、獨立樣本t考驗、單因子變異數分析、典型相關及簡單迴歸分析等統計方法處理資料分析，本研究發現： 一、臺灣產業機構之組織成員在不同「性別」、「年齡」、「教育程度」、「公司所在地」、「產業別」、「服務機構成立時間」、「員工人數」、「資訊管理部門(MIS)人數」、「工作年資」、「職級」對於使用行動載具之應用程度進行知識分享之行為呈現正向影響；而在「職級」是未達顯著的。 二、在「知識分享行為」影響因素之驗證，得知：(1)知覺易用性、主觀規範、工作關聯性對於「知覺有用性」有顯著正向影響；(2)電腦自我效能、電腦趣味性對「知覺易用性」有顯著正向影響；(3)知覺有用性、知覺易用性對於「使用行為意願」有顯著正向影響；(4)知覺有用性、使用行為意願對於「資訊分享行為」有顯著正向影響；(5)「資訊分享行為」對於「知識分享行為」有顯著正向影響。 本研究結果與結論，可提供各產業機構主管瞭解導入行動載具的使用對於資訊傳遞、知識分享的影響，期盼有助於組織降低內部溝通障礙、強化組織扁平化之運作與流程再造。

As the rapid progressing of the Internet and mobile devices, it not merely accelerates the development of virtual communities but also multiplies the chances for the knowledge sharing which makes it more convenient and easier to access than the time before Internet. Therefore, the concept of knowledge management has been gradually valued by associate corporate enterprises. In order to effectively integrate functions within every industry organization, most companies have been relying on the information technology (IT) to assist knowledge transmission and knowledge sharing. The thesis aimed at investigating the influences on how members from every industry organization in Taiwan applying mobile devices to help knowledge sharing. By studying each industry organization members in Taiwan as the research object, the study was theoretically based on Technology Acceptance Model (TAM) and Knowledge Sharing Behavior (KSB) and therefore came forth the Mobilization Knowledge Sharing Behavior Scale (MKSBS) in which tailored especially for industry organizational evaluations into the appliances of mobile devices. This study was taken under questionnaire surveys. 779 valid samples were recollected through 8 weeks and were analyzed under descriptive statistics, independent sample t test, one-way ANOVA, canonical correlation, and simple regression analysis, and other statistical methods for data analysis. The results are as follows: 1. Organization members from Taiwan industries have positive behavioral differences in knowledge sharing via mobile devices among genders, ages, educational backgrounds, working areas, industry categories, the time of service agencies established, numbers of employees, numbers of employees in MIS (Management Information Services) department, Seniority, and ranks. But there weren’t significant differences specifically in ranks nonetheless. 2. From the validation of knowledge sharing behavior factor affecting model, it shows that: a. Perceived ease of use, subject norm, and job relevance have significantly positive influences on perceived usefulness. b. Computer self-efficiency and computer playfulness have significantly positive influences on perceived ease of use. c. Perceived usefulness and perceived ease of use have significantly positive influences on usage behavior intention. d. Perceived usefulness and usage behavior intention have significantly positive influences on information sharing behavior. e. Information sharing behavior has significantly positive influences on knowledge sharing behavior. The result of this thesis can be provided for heads of industry organizations as a further understanding in the influences of mobile devices on information transmission and knowledge sharing, expected to help reducing communication barriers within an organization, enforcing the operational privileges of horizontal organization, and business process reengineering (BPR).