運用設計思考改善高科技業公司員工居家辦公的身體活動

Abstract

2021年因台灣特殊傳染性肺炎疫情險峻，企業為保障員工健康安全，紛紛展開居家辦公模式，本文運用「設計思考」 (Design Thinking) 改善高科技公司居家辦公員工的身體活動，並評價介入後之成效。研究對象為某高科技公司員工，研究方式依英國設計協會所提出的設計思考四步驟實施。研究結果顯示：於「探索」階段，訪談十名員工，在居家辦公下衍生的健康問題包括身體活動減少、與同事交流及社交皆減少、工時延長、容易分心、飲食變化及睡眠型態改變等，特別是身體活動大幅減少的困擾；在「定義」階段，針對居家辦公所面臨的身體活動不足問題，員工建議可辦理健康促進活動及提供獎金。在「發展」階段，與七名跨領域團隊小組成員，運用腦力激盪方式，構想出「21天健走計畫」，並建立LINE @ 群組提升互動感，提供獎勵，提升參與率。在「實行」階段，共有73名員工參與21天健走計畫，評價結果顯示，員工每日步數從活動前4189步提升至介入後9029步，運動頻率從每週平均為1.84次提升至3.45次，運動時間從每次34分鐘提升至54分鐘，運動強度從2.04分提升至2.29分，顯示21天健走計畫可改善高科技公司居家辦公員工的身體活動，本研究可提供企業提升員工身體活動量及推動職場健康促進參考。

Due to the severe COVID-19 pandemic in Taiwan in 2021, several companies began a work-from-home program to ensure the health and safety of their employees. This study applied design thinking to improve the physical activity of high-tech company employees working from home, and evaluated the effectiveness of the intervention. Employees from high-tech companies took part in the research. The research method was carried out in accordance with the four steps of design thinking proposed by the Design Council. The results of ten employee interviews in the “Discover” stage revealed that the health problems associated with working from home include decreased physical activity, decreased communication, decreased socialization with colleagues, increased working hours, being easily distracted, changes in diet and sleep patterns, and so on. Among these health issues, the reduction in physical activity was the biggest concern. In the “Definition” stage, employees recommended holding health promotion activities and offering extra bonuses in response to the problem of insufficient physical activity while working from home. In the “Develop” stage, seven cross-disciplinary team members brainstormed to create the “21-Day Walking Program,” a LINE@ group to increase interactivity, and rewards to increase participation. In the “Deliver” stage, a total of 73 employees participated in the 21-Day Walking Program. The number of daily steps increased from 4189 to 9029 steps after the intervention, the average weekly exercise frequency increased from 1.84 to 3.45 times, the time per exercise increased from 34 to 54 minutes, and the exercise intensity increased from 2.04 to 2.29 scores, demonstrating that the 21-Day Walking Program can increase physical activity among high-tech company employees working from home. This study can serve as a reference for companies looking to increase employee physical activity and promote workplace health.